“制修訂207項(xiang)服務(wu)業(ye)地方標(biao)準，并以(yi)試(shi)點(dian)建設推(tui)進(jin)標(biao)準的(de)(de)貫(guan)徹實施，河北全省共創建國家級(ji)服務(wu)業(ye)標(biao)準化試(shi)點(dian)單(dan)(dan)位和省級(ji)標(biao)準化試(shi)點(dian)單(dan)(dan)位252家，取得了(le)明顯效果(guo)。”“十二五”期(qi)間，河北省著眼提高全省服務(wu)業(ye)的(de)(de)服務(wu)水平和競(jing)爭(zheng)力，不斷加強標(biao)準的(de)(de)制修訂工作，滿足(zu)現代(dai)服務(wu)業(ye)發展需要(yao)的(de)(de)標(biao)準體系(xi)正逐步形成。

　　適應時代發(fa)展的服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)標準(zhun)是(shi)(shi)規(gui)(gui)范(fan)(fan)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)發(fa)展，提(ti)升服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)能力和(he)質(zhi)(zhi)量水(shui)平(ping)，打造服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)行(xing)業(ye)品牌的重(zhong)要抓(zhua)手(shou)。據河北(bei)省質(zhi)(zhi)監局有(you)關負(fu)責人(ren)介紹(shao)，河北(bei)省制(zhi)(zhi)修(xiu)(xiu)(xiu)訂的207項(xiang)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)標準(zhun)主要體現在4個方面：一是(shi)(shi)圍(wei)(wei)繞公共服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)亟須規(gui)(gui)范(fan)(fan)的領域，制(zhi)(zhi)修(xiu)(xiu)(xiu)訂《市(shi)縣鄉(xiang)村四級政(zheng)務(wu)(wu)(wu)(wu)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)體系建設(she)規(gui)(gui)范(fan)(fan)》《12345市(shi)長熱線服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)規(gui)(gui)范(fan)(fan)》等(deng)(deng)(deng)48項(xiang)公共服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)標準(zhun);二是(shi)(shi)重(zhong)點圍(wei)(wei)繞現代物流、商貿服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)、科(ke)技服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)等(deng)(deng)(deng)生(sheng)(sheng)(sheng)(sheng)(sheng)產(chan)性服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)，制(zhi)(zhi)修(xiu)(xiu)(xiu)訂《軟件開發(fa)項(xiang)目造價(jia)評估規(gui)(gui)范(fan)(fan)》《連鎖藥(yao)店(dian)藥(yao)品配送服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)規(gui)(gui)范(fan)(fan)》等(deng)(deng)(deng)56項(xiang)生(sheng)(sheng)(sheng)(sheng)(sheng)產(chan)性服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)標準(zhun);三是(shi)(shi)圍(wei)(wei)繞社區(qu)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)、養老服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)、旅游等(deng)(deng)(deng)生(sheng)(sheng)(sheng)(sheng)(sheng)活服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)為(wei)重(zhong)點，制(zhi)(zhi)修(xiu)(xiu)(xiu)訂《老年(nian)人(ren)生(sheng)(sheng)(sheng)(sheng)(sheng)活能力評估規(gui)(gui)范(fan)(fan)》《公園無障(zhang)礙設(she)施設(she)置規(gui)(gui)范(fan)(fan)》等(deng)(deng)(deng)67項(xiang)生(sheng)(sheng)(sheng)(sheng)(sheng)活性服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)標準(zhun)。四是(shi)(shi)為(wei)加(jia)強(qiang)生(sheng)(sheng)(sheng)(sheng)(sheng)產(chan)安(an)(an)全(quan)(quan)、生(sheng)(sheng)(sheng)(sheng)(sheng)態保護(hu)等(deng)(deng)(deng)，制(zhi)(zhi)修(xiu)(xiu)(xiu)訂《學校安(an)(an)全(quan)(quan)管理(li)(li)規(gui)(gui)范(fan)(fan)》《特種(zhong)設(she)備使用安(an)(an)全(quan)(quan)管理(li)(li)規(gui)(gui)范(fan)(fan)》等(deng)(deng)(deng)36項(xiang)安(an)(an)全(quan)(quan)生(sheng)(sheng)(sheng)(sheng)(sheng)產(chan)類(lei)標準(zhun)。這些標準(zhun)的發(fa)布和(he)實施，對于(yu)加(jia)強(qiang)服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)業(ye)市(shi)場規(gui)(gui)范(fan)(fan)化管理(li)(li)，提(ti)高服(fu)(fu)(fu)(fu)(fu)(fu)務(wu)(wu)(wu)(wu)行(xing)業(ye)整(zheng)體水(shui)平(ping)發(fa)揮了重(zhong)要作用。

　　為推(tui)動服務業(ye)(ye)標準(zhun)貫徹(che)實(shi)施(shi)，形(xing)成行業(ye)(ye)競爭力(li)，河北省(sheng)質(zhi)監局大力(li)開展(zhan)服務業(ye)(ye)標準(zhun)化試點(dian)(dian)工作。截(jie)至目(mu)前，全省(sheng)共創建(jian)國(guo)(guo)家(jia)級(ji)服務業(ye)(ye)標準(zhun)化試點(dian)(dian)單(dan)位和省(sheng)級(ji)標準(zhun)化試點(dian)(dian)單(dan)位252家(jia)，其中(zhong)，國(guo)(guo)家(jia)級(ji)試點(dian)(dian)15家(jia)，省(sheng)級(ji)試點(dian)(dian)237家(jia)。

　　保定(ding)(ding)市(shi)政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)中(zhong)心自2011年(nian)被確定(ding)(ding)為(wei)全(quan)省(sheng)“服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)業標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)化(hua)(hua)(hua)示范單位(wei)(wei)”后，保定(ding)(ding)市(shi)委辦(ban)公(gong)廳印發(fa)了(le)《保定(ding)(ding)市(shi)推(tui)進(jin)(jin)政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)中(zhong)心標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)化(hua)(hua)(hua)建設實施方案》，按照“管理(li)規范、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)質量良好、顧客滿意度高”的要求(qiu)，緊(jin)緊(jin)圍繞(rao)“服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)質量目標(biao)(biao)(biao)(biao)(biao)(biao)化(hua)(hua)(hua)、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)方法(fa)規范化(hua)(hua)(hua)、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)流程程序化(hua)(hua)(hua)、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)質量數量化(hua)(hua)(hua)”目標(biao)(biao)(biao)(biao)(biao)(biao)，來規范政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)行(xing)(xing)為(wei)，建立了(le)以服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)通用基(ji)礎分(fen)體(ti)系(xi)、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)保障標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)分(fen)體(ti)系(xi)、服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)提供標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)分(fen)體(ti)系(xi)和(he)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)崗(gang)位(wei)(wei)工作標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)分(fen)體(ti)系(xi)為(wei)主要內容的標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)體(ti)系(xi)，包含25個(ge)(ge)子體(ti)系(xi)、573項政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)。起(qi)草了(le)《行(xing)(xing)政(審批)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)規范》標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)(DB13/T 1473-2011)和(he)《為(wei)民服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)全(quan)程代(dai)辦(ban)工作規范》標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)(DB13/T 2107-2014)兩(liang)項河(he)北省(sheng)地(di)方標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)，分(fen)別填補了(le)河(he)北省(sheng)政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)和(he)基(ji)層為(wei)民代(dai)辦(ban)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)領域的空白，成(cheng)為(wei)河(he)北省(sheng)各(ge)地(di)市(shi)政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)和(he)為(wei)民代(dai)辦(ban)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)遵(zun)循的典范。2012年(nian)年(nian)底(di)，該中(zhong)心被國(guo)(guo)(guo)家(jia)標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)委確定(ding)(ding)為(wei)國(guo)(guo)(guo)家(jia)級服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)業標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)化(hua)(hua)(hua)試點建設單位(wei)(wei);今(jin)年(nian)5月28日，順利通過了(le)國(guo)(guo)(guo)家(jia)標(biao)(biao)(biao)(biao)(biao)(biao)準(zhun)(zhun)(zhun)委組織的中(zhong)期評(ping)估(gu)驗收(shou)。他(ta)們的做法(fa)在全(quan)國(guo)(guo)(guo)政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)公(gong)開政務(wu)(wu)(wu)(wu)(wu)(wu)(wu)服(fu)(fu)(fu)務(wu)(wu)(wu)(wu)(wu)(wu)(wu)工作現(xian)場(chang)會(hui)進(jin)(jin)行(xing)(xing)了(le)現(xian)場(chang)交(jiao)流發(fa)言(yan)，“河(he)北省(sheng)推(tui)進(jin)(jin)三(san)級平臺(tai)(tai)，深(shen)化(hua)(hua)(hua)兩(liang)個(ge)(ge)代(dai)辦(ban)工作現(xian)場(chang)會(hui)”在保定(ding)(ding)市(shi)召開推(tui)廣其(qi)經驗做法(fa)，中(zhong)央電視臺(tai)(tai)《焦點訪談》、《新聞聯播(bo)》欄目對此進(jin)(jin)行(xing)(xing)了(le)報(bao)道。

　　此外，張(zhang)家(jia)口市殯(bin)葬管理處服(fu)務(wu)(wu)業(ye)(ye)標(biao)(biao)準(zhun)(zhun)(zhun)化試(shi)點(dian)建設得到國家(jia)民政部的(de)(de)高(gao)度(du)評價(jia)。承德避(bi)暑山莊、邯鄲市政務(wu)(wu)服(fu)務(wu)(wu)中(zhong)心(xin)、涉縣一(yi)(yi)二九師陳列(lie)館、、金(jin)山嶺長城、南戴河國際娛(yu)樂(le)中(zhong)心(xin)等單位，按(an)照GB/T24421系列(lie)國家(jia)標(biao)(biao)準(zhun)(zhun)(zhun)的(de)(de)要求(qiu)，建立了(le)服(fu)務(wu)(wu)通用(yong)基礎(chu)標(biao)(biao)準(zhun)(zhun)(zhun)體(ti)系、服(fu)務(wu)(wu)保障標(biao)(biao)準(zhun)(zhun)(zhun)體(ti)系和服(fu)務(wu)(wu)提供標(biao)(biao)準(zhun)(zhun)(zhun)體(ti)系，收集國家(jia)、行業(ye)(ye)和地(di)方相關標(biao)(biao)準(zhun)(zhun)(zhun)以及制(zhi)定企(qi)業(ye)(ye)標(biao)(biao)準(zhun)(zhun)(zhun)達5000多項。試(shi)點(dian)單位做到了(le)一(yi)(yi)切工作(zuo)有程(cheng)序(xu)、一(yi)(yi)切程(cheng)序(xu)有控(kong)制(zhi)、一(yi)(yi)切控(kong)制(zhi)有標(biao)(biao)準(zhun)(zhun)(zhun)、一(yi)(yi)切標(biao)(biao)準(zhun)(zhun)(zhun)有監督，達到了(le)覆蓋無縫隙，過(guo)程(cheng)無障礙(ai)，使企(qi)業(ye)(ye)的(de)(de)規范(fan)化和制(zhi)度(du)化水(shui)平(ping)(ping)有了(le)很大提高(gao)，試(shi)點(dian)單位不僅增(zeng)加了(le)企(qi)業(ye)(ye)的(de)(de)知名度(du)和美譽度(du)，還取得了(le)良好的(de)(de)經(jing)濟效(xiao)益和社會效(xiao)益，有力地(di)提高(gao)了(le)該省服(fu)務(wu)(wu)業(ye)(ye)整體(ti)水(shui)平(ping)(ping)和市場競爭力，培育了(le)服(fu)務(wu)(wu)品牌，帶動(dong)了(le)行業(ye)(ye)健康發(fa)展。

　　據(ju)了(le)(le)(le)(le)解，為(wei)做好(hao)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)工(gong)作(zuo)，河北省(sheng)質監局一方(fang)面(mian)以督導(dao)促建設。按照“年有計劃，季有進度，月有調(diao)度”試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)工(gong)作(zuo)思(si)路，利用(yong)會(hui)議培訓、到(dao)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)單(dan)(dan)位(wei)指導(dao)和(he)專家(jia)釋疑、指導(dao)相(xiang)結合(he)等方(fang)式，加強(qiang)了(le)(le)(le)(le)對15個國(guo)家(jia)級(ji)服(fu)(fu)務(wu)業標(biao)(biao)準(zhun)(zhun)化試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)和(he)237個省(sheng)級(ji)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)單(dan)(dan)位(wei)的(de)(de)(de)督導(dao)，保(bao)證了(le)(le)(le)(le)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)項(xiang)目建設有序推(tui)進。另一方(fang)面(mian)以評估(gu)促落實(shi)。服(fu)(fu)務(wu)業標(biao)(biao)準(zhun)(zhun)化試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)的(de)(de)(de)評估(gu)，通過成(cheng)立專家(jia)組、聽取匯報、查閱資(zi)料、現場察看、評估(gu)打(da)分、形成(cheng)評估(gu)結論等方(fang)法，幫助(zhu)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)單(dan)(dan)位(wei)分析試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)建設取得(de)的(de)(de)(de)成(cheng)績和(he)存在(zai)的(de)(de)(de)不足(zu)，在(zai)持續(xu)改(gai)進中強(qiang)化了(le)(le)(le)(le)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)單(dan)(dan)位(wei)制(zhi)定(ding)標(biao)(biao)準(zhun)(zhun)和(he)實(shi)施標(biao)(biao)準(zhun)(zhun)的(de)(de)(de)需求(qiu)，提升了(le)(le)(le)(le)服(fu)(fu)務(wu)機構的(de)(de)(de)服(fu)(fu)務(wu)質量、服(fu)(fu)務(wu)效率和(he)社會(hui)效益(yi)，促進了(le)(le)(le)(le)試(shi)(shi)(shi)(shi)(shi)點(dian)(dian)單(dan)(dan)位(wei)搜集、制(zhi)定(ding)完善服(fu)(fu)務(wu)通用(yong)基(ji)礎標(biao)(biao)準(zhun)(zhun)、服(fu)(fu)務(wu)保(bao)障標(biao)(biao)準(zhun)(zhun)和(he)服(fu)(fu)務(wu)提供標(biao)(biao)準(zhun)(zhun)三大標(biao)(biao)準(zhun)(zhun)體系(xi)，并通過實(shi)施運行(xing)和(he)持續(xu)改(gai)進，促進了(le)(le)(le)(le)服(fu)(fu)務(wu)業相(xiang)關標(biao)(biao)準(zhun)(zhun)的(de)(de)(de)貫徹實(shi)施。